question

ovyvo avatar image
ovyvo asked David Marginian answered

In the Virtual Terminal, why can't the email receipt box autofill the customers already saved email?

Why can't I automatically have a receipt sent after the virtual terminal transaction? Before the update on the virtual terminal approx 3 weeks ago all I had to do to send a receipt was click "email receipt" -at the end of the transaction-- and it did. Now before I run the transaction with a saved card on a profile --I have to choose that I want an email receipt AND RETYPE OR COPY AND PASTE THE EMAIL INTO THE EMAIL RECEIPT BOX! This is a duplication of work. Why is this happening? I can't find anything about it on these forums and I have already contacted support. How can I make the email receipt box populate with the already saved email in the customer profile with the saved card?

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David Marginian avatar image
David Marginian answered

Thank you for the report. We are aware of this issue and have an existing ticket in our system to have it fixed. I can't provide you with a fix date but I will watch the issue and update this post when I have more information.

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