question

ackroo avatar image
ackroo asked David Marginian answered

Wrong total updates when tip amount is greater than redeem amount

Hi,

We seem to have an issue with the outstanding balance getting updated incorrectly.

Steps:

1. Have a gift card with a gift balance of $50 on it.

2. In clover dinning, set a bill for $300 (custom or items) and proceed to pay the bill

3. add 20% tip (owing is $360)

4. pay with gift card first

5. Amount owing shows as $310


Result:

The remaining portion of the bill is $310 and does display but if you wait a few seconds it updates to $300

Follup to this question

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7 comments
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I am a bit confused, in the previous thread you said the issue was on your end so I closed the ticket.
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David Marginian avatar image David Marginian ♦♦ David Marginian ♦♦ ·

I am not an expert in this area, but it doesn't seem to me like you should be messing with the tip amount, you should be setting the amount redeemed from your card only.

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ackroo avatar image ackroo David Marginian ♦♦ ·

Hi,

Can we reopen the previous ticket and send it to the payments team.

https://community.clover.com/questions/34972/issue-terminal-display-wrong-balance.html?childToView=35001

What I ultimately need is that the amount after a gift card redemption shows the proper amount ($310 after a $50 gift card redemption, not the $300 (pre-tip amount). Servers are getting short changed and our merchants are complaining strongly.

If there is a work around until it can be addressed please let me know.
Thanks,

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1 Answer

David Marginian avatar image
David Marginian answered David Marginian edited

Yes, that is how custom tenders work - it is the expected behavior. If you want to maintain the exact tip percentage you will need to do some math. Sorry, the math I posted in my prior comment was a bit too simplistic, but the concept is the same.

Update:

My prior recommendation isn't correct either. I will need a bit of time to work out the correct formula for this.



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OK, that seems to have worked.


Thank you the help.
Very much appreciated.

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