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SAMSA Web Team asked David Marginian commented

Error sending alert to device. Details: status returned was not 200

Hi,

We are trying to test our production credentials for our app with our Clover Minis. We've in the past had an issue with CORS and had gotten updated permissions on the app to help with that. However, when we went to do testing today, we are now getting an error stating: Error sending alert to device. Details: status returned was not 200. There is an error code of "NotConnected" and an error type of "COMMUNICATION".

We did not have this problem before and are not having this problem with our sandbox account or mini. Our code is exactly the same for both outside of our configuration pointing to our production merchants/account.

Any insight in where to look would be greatly appreciated. We did call to support and talked for about an hour with them about checking connections to the minis as well as internet connection with them but that did not lead anywhere.

Thanks!

-Steve

App Market
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David Marginian avatar image
David Marginian answered

Generally when this occurs: either 1) Your token isn't valid 2) Your CORs URL is not set correctly on your app or, 3) You have the incorrect Clover URL set in your connection configuration.

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SAMSA Web Team answered David Marginian commented

Thanks, David. Can you please confirm what Clover URL we should be using in live? Sandbox works fine for us. Thanks

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