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brokenoval avatar image
brokenoval asked brokenoval commented

Tax Amount missing from dashboard

We are creating orders using the Atomic Order endpoint and Paying for them with our tender using a separate payment request.


There is a discrepency with the treatment of tax and the Tax Amount is missing from all dashboard reports.


E.g. this order in the dashboard showing no tax on the order:
1630419966617.png


the same order receipt showing tax correctly: https://www.eu.clover.com/r/027Q0S1MRXFXJ


We prefer not to touch tax at all as it's extremely complicated, but it seems like there is some sort of issue here. Is this a Clover bug or is there something we are doing incorrectly?


Thanks!

Orders
1630419966617.png (95.7 KiB)
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David Marginian avatar image
David Marginian answered brokenoval edited

"We are creating orders using the Atomic Order endpoint and Paying for them with our tender using a separate payment request."

I assume you are using https://docs.clover.com/reference/ordercreatepaymentfororder-2 to add a payment record to the order? Are you adding the taxAmount when you make this request?

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Hi David - yes, that's the second request, and no we aren't adding the tax amount, just assuming the order already knows the tax amount (i.e. we're trying to stay away from any tax calculations) - is that needed?
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Yes, it is required.
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brokenoval avatar image brokenoval David Marginian ♦♦ ·

OK cheers I'll look into changing that. Should the receipts be showing 0 tax then too at the moment?

Also - is there any way to go back and amend all previous orders to include the tax amount recorded on the receipts?

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David Marginian avatar image
David Marginian answered brokenoval commented

"OK cheers I'll look into changing that. Should the receipts be showing 0 tax then too at the moment?"

The receipt you included a screenshot of is the order receipt.

"Also - is there any way to go back and amend all previous orders to include the tax amount recorded on the receipts?"

You mean payments, not orders. No, I don't believe so.

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Right, thanks. FYI - The tax is also showing on the payment receipt e.g. for the same order in the question: https://www.eu.clover.com/tx/p/MVEZBWVDXK2MJ

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