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prabudda asked David Marginian Deactivated commented

cannot login to the clover sandbox enviroment OTP does not recieve

I cannot receive OTP when login into the clover sandbox environment. I am using my phone number from Sri Lanka +94 Country code.

OAuth
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David Marginian avatar image
David Marginian Deactivated answered

When you set-up two factor auth did you receive the confirmation text?

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prabudda answered

whatsapp-image-2021-07-26-at-90357-am.jpeg

the first time it was received, I don't know it's not coming to my mobile number now. please help i have purchased Clover Station Duo we cant reset to a new account until disassociate from existing account.


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David Marginian Deactivated answered David Marginian Deactivated edited

In the future, I would recommend using an authenticator app. If you would like to create a new sandbox account I can unassociate your devkit if you provide me with the serial number (in a moderators only comment please (select comment and then select the viewable by dropdown). You can then create a new account and reassociate the devkit. This is probably the quickest way to get you back running. If you want to try to access your existing account please contact dev@clover.com.

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David Marginian Deactivated answered David Marginian Deactivated commented

Your device has been disassociated, you will need to use a different email address when you create your new account.

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thanks david.
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I changed your plan for you.

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