Customer Profile contains Multiple Customer ID

Question

question

s4saad asked Jul 17, '21 David Marginian Deactivated edited Jul 18, '21

Customer Profile contains Multiple Customer ID

Hello Everyone,

I have a customer profile in clover with 2 different Customer IDs. When I search that profile from Clover Web Dashboard, it show me 1 customer with 170 Orders but when I try to fetch orders using API with Last Customer ID, show me 143 Orders. I tried to find all customer IDs for the same user with CSV, it shows me 2 Different Customer IDs attached with same clover profile. I tried to find order list with another Clover ID, it shows me 27 Orders... Means 143 Orders associated with 1st Customer ID & 27 Orders associated with 2nd Customer ID... but in Clover Web Dashboard it shows me single profile for both Customer IDs. I am confused, how can I fetch all order with single customer ID??
This is not a one case, there are many user I have with the same condition.

Please let me know why it is creating multiple Customer IDs for same profile??

Looking forward for solution from Experts.

Thanks!
Saad

REST API Customers

10 |2000

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Welcome to the
Clover Developer Community

Answer 1 · 2021-07-17T12:37:34Z

David Marginian Deactivated answered Jul 17, '21 David Marginian Deactivated edited Jul 17, '21

Each time a new API request is made to create a new customer, we create a new customer, regardless of if a customer with the same name/phone/etc. already exists. From your description it sounds like you have multiple Clover customer's for what you consider to be the same customer (same name/phone whatever). To avoid this, you would need to check existence criteria (of your choosing) prior to creating a new customer. To fix this now, you could run that same existence check, find all "duplicate" customers and update all orders associated with the duplicates.

2

10 |2000

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

s4saad commented · Jul 17, 2021 at 07:31 PM

Thanks @David Marginian for your response.

But here I want to mention that all the Clover Orders are generated & processed via Clover POS, Means orders are generated against specific customer from Clover POS. If I check the Clover Web Dashboard, it shows me all orders of that customer under that customer's profile but if I check customer orders by Clover Customer ID using API, it shows me few orders. I generated Customer CSV with Customer CSV List API. It gives me multiple Clover Customer IDs for the same Customer in Clover. I was confused why it is generating multiple Customer IDs for the same customer as it is showing all orders under the same customer in Clover Web Dashboard.

Thanks

Saad

0 ·

David Marginian ♦♦ s4saad commented · Jul 17, 2021 at 07:33 PM

I am not quite sure I understand your explanation of the problem. The API, isn't returning all the customer's orders? What API are you using? Maybe you can provide an example?

0 ·

Answer 2 · 2021-07-18T13:12:20Z

David Marginian Deactivated answered Jul 18, '21 David Marginian Deactivated edited Jul 18, '21

Screenshots 2 and 3 prove there are two customers with the same name, if you use our REST API, 2 customers will be returned - https://docs.clover.com/reference#handlersgetcustomers-1..

What is happening here is that our dashboard uses a new service that is not yet available to developers that de-dups customers based on a set of criteria and merges them into a single global customer. The REST API we currently expose to developers (link above) does not yet use the new service and should return both customers.

I didn't realize the information you posted was for a production account and real customer. I will have to delete all your posts that references the customer.

10 |2000

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

question