Stock Not Updated When Order Paid Through E-Commerce API

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01928-7325x2 asked Jun 1, '21 g4ll commented Sep 3, '21

Stock Not Updated When Order Paid Through E-Commerce API

How to make the track stock options working with E-Commerce API?
If it is not possible for now, is there any ETA?

The track stock is working fine with the developer payment API.

Orders e-commerce api

screen-shot-2021-06-02-at-12442-am.png (367.6 KiB)

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10 |2000

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David Marginian ♦♦ commented · Jun 01, 2021 at 08:48 PM

Do you have an order Id?

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g4ll David Marginian ♦♦ commented · Jun 02, 2021 at 06:15 PM

Hi David,

Order ID: Y8....1T

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Answer 1 · 2021-06-04T12:22:09Z

David Marginian Deactivated answered Jun 4, '21 g4ll commented Jul 22, '21

I was able to reproduce this and wrote up an issue for the ecomm team. I will update this post when I hear something.

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01928-7325x2 commented · Jun 05, 2021 at 03:05 AM

OK thank you for confirming the issue.
Really appreciate it!

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01928-7325x2 commented · Jun 21, 2021 at 02:12 PM

Just checking in if there is any update from E-Comm team?

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David Marginian ♦♦ 01928-7325x2 commented · Jun 21, 2021 at 02:48 PM

No, I did create an issue and it has been assigned but I am not sure the issue has been investigated at this point.

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01928-7325x2 David Marginian ♦♦ commented · Jun 21, 2021 at 04:58 PM

OK got it. Thanks!

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Answer 2 · 2021-08-05T00:43:19Z

el-boss answered Aug 5, '21 David Marginian Deactivated commented Aug 5, '21

Hey @David is there any progress on the resolve here? Would love to know if there's anything we can do to escalate this issue since it's blocking some of the core functionality on our inventory tracking system.

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David Marginian ♦♦ commented · Aug 05, 2021 at 11:46 AM

Our tracking system indicates this was fixed and released to production earlier this month.

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Answer 3 · 2021-08-09T18:20:35Z

g4ll answered Aug 9, '21 g4ll commented Sep 3, '21

Hi @david i've been doing some tests to confirm if the Track Stock is working with the E-Comm and still is not working, how can i share you the information or what information do you need?

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David Marginian ♦♦ commented · Aug 09, 2021 at 06:46 PM

You will have to provide some information on the order, how you are paying for it, etc.

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g4ll David Marginian ♦♦ commented · Aug 09, 2021 at 07:48 PM

Settings used for all the test orders:

Test orders:

Order: B3B4C4QBGBK34

Paid the orders using the E-Commerce API

Track stock Qty didn't changed

(I've made multiple tests paying with E-Commerce API)

Order: AYD4KTNZJD1D6

Process the Online Order and paid it with "Cash payment" on a Clover Station Register App

Track stock Qty changed

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1628536269920.png (18.3 KiB)

David Marginian ♦♦ g4ll commented · Aug 09, 2021 at 07:50 PM

I just tried this on my production test account and I am unable to reproduce the issue. The stock decrements for me correctly. I am creating the order as your are (via the v3 order endpoint) adding line items etc. Have you tried other inventory items? Can you provide us with a link to your test app (in a moderator's only post) so we can reproduce this?

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