Shipping fees missing from e-commerce total

Question

question

ben-m asked Oct 26, '20 Clubhosty answered Dec 10, '24

Shipping fees missing from e-commerce total

Hi,

I'm working on a gateway right now and I'm having some issues with the e-commerce API. The idea is to create a solution that requires as little permissions as possible, and avoid needing more than the basic service plan for this portion of the gateway.

It clearly states in the e-commerce order creation that it accepts 3 types of items: sku, shipping and tax, but the shipping fee is not being calculated nor displayed in the order total.

It also refuses tax items on order creation ( I have questions about this, should I create another question? For the time being I'm doing tax included, but it's far from ideal to me. )

As an example, here's an order ( all 3 sku items and shipping item are tax included);

SKU Hoodie with Logo x 1 $51.74
SKU Beanie x 1 $20.70
SKU T-Shirt x 3 $62.09
Shipping $5.75

The order call to the e-commerce create order:

{
  "items": [
    {
      "type": "sku",
      "amount": 5174,
      "description": "Hoodie with Logo x 1",
      "currency": "cad",
      "quantity": 1
    },
    {
      "type": "sku",
      "amount": 6209,
      "description": "T-Shirt x 3",
      "currency": "cad",
      "quantity": 1
    },
    {
      "type": "sku",
      "amount": 2070,
      "description": "Beanie x 1",
      "currency": "cad",
      "quantity": 1
    },
    {
      "type": "shipping",
      "amount": 575,
      "description": "shipping",
      "currency": "cad",
      "quantity": 1
    }
  ],
  "currency": "cad",
  "email": "REDACTED",
  "shipping": {
    "address": {
      "city": "REDACTED",
      "country": "CA",
      "line1": "123 Newsetup road",
      "line2": "Unit #5",
      "postal_code": "REDACTED",
      "state": "QC"
    },
    "name": "Ben M",
    "phone": "REDACTED"
  }
}

Clover's response:

{
    "id": "REDACTED",
    "object": "order",
    "amount": 14028,
    "currency": "cad",
    "created": 1603730421000,
    "customer": "REDACTED",
    "email": "REDACTED",
    "items": [
        {
            "type": "sku",
            "quantity": 1,
            "amount": 5174,
            "currency": "cad",
            "description": "Hoodie with Logo x 1"
        },
        {
            "type": "sku",
            "quantity": 1,
            "amount": 6209,
            "currency": "cad",
            "description": "T-Shirt x 3"
        },
        {
            "type": "sku",
            "quantity": 1,
            "amount": 2070,
            "currency": "cad",
            "description": "Beanie x 1"
        },
        {
            "type": "shipping",
            "quantity": 1,
            "amount": 575,
            "currency": "cad",
            "description": "shipping"
        },
        {
            "type": "tax",
            "description": "Taxes (included)"
        }
    ],
    "shipping": {
        "name": "Ben M",
        "phone": "REDACTED",
        "address": {
            "line1": "123 Newsetup road",
            "line2": "Unit #5",
            "city": "REDACTED",
            "state": "QC",
            "postal_code": "REDACTED",
            "country": "CA"
        }
    },
    "status": "created"
}

In the merchant's Orders, the total shows as $140.28

But on the receipt...

So the order creates with 14028, but somehow the total only comes to this amount, minus the shipping item. (14028 - 575 = 13453)

To top it off, it shows as a split payment. Can somebody explain how it's a split payment when the amount paid exceeds the total?

Orders e-commerce api Taxes

screenshot-from-2020-10-26-12-46-55.png (21.7 KiB)

screenshot-from-2020-10-26-13-08-57.png (21.8 KiB)

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Answer 1 · 2020-10-26T17:20:26Z

David Marginian Deactivated answered Oct 26, '20 David Marginian Deactivated commented Oct 26, '20

This doesn't seem right. We have a few outstanding issues for web receipts and it looks like this is another one. I will write this up.

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Answer 2 · 2024-12-09T12:58:09Z

tomdanny answered Dec 9, '24

Locksmith training provides specialized skills, while missing shipping fees in an e-commerce total can cause confusion and customer dissatisfaction. To avoid this, e-commerce platforms should ensure that shipping costs are clearly calculated and added before checkout. This can be done by integrating accurate shipping calculators or allowing customers to review total charges before confirming their order. Clear communication of all fees helps build trust and improves the overall shopping experience for customers.

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Answer 3 · 2024-12-10T07:04:40Z

Clubhosty answered Dec 10, '24

Hey, I had a similar issue with missing shipping fees on my e-commerce order, and here’s what worked for me:

Check Shipping Address: Sometimes the fees depend on the address. I realized the address I entered was causing a mismatch, and updating it fixed the issue.
Verify Shipping Method: I missed selecting a shipping method. Once I picked the right one, the fees showed up correctly.
Look for Promo Codes: A promo code I used ended up discounting the shipping too. Be sure to check if any codes are applied that affect the fees.
Clear Cache/Refresh: Refreshing the page or clearing my browser cache also helped in updating the totals correctly.
Contact Customer Support: If the issue persists, I reached out to support, and they helped fix the problem quickly.

Hope this helps you too!

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