question

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ydev asked g4ll commented

Stock Not Updated When Order Paid Through E-Commerce API

How to make the track stock options working with E-Commerce API?
If it is not possible for now, is there any ETA?

The track stock is working fine with the developer payment API.

screen-shot-2021-06-02-at-12442-am.png

Orderse-commerce api
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Do you have an order Id?

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g4ll avatar image g4ll David Marginian ♦♦ ·

Hi David,

Order ID: Y8....1T

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David Marginian answered g4ll commented

I was able to reproduce this and wrote up an issue for the ecomm team. I will update this post when I hear something.

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OK thank you for confirming the issue.
Really appreciate it!

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Just checking in if there is any update from E-Comm team?

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No, I did create an issue and it has been assigned but I am not sure the issue has been investigated at this point.
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ydev avatar image ydev David Marginian ♦♦ ·
OK got it. Thanks!
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el-boss answered David Marginian commented

Hey @David is there any progress on the resolve here? Would love to know if there's anything we can do to escalate this issue since it's blocking some of the core functionality on our inventory tracking system.

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Our tracking system indicates this was fixed and released to production earlier this month.
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g4ll answered g4ll commented

Hi @david i've been doing some tests to confirm if the Track Stock is working with the E-Comm and still is not working, how can i share you the information or what information do you need?

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You will have to provide some information on the order, how you are paying for it, etc.
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g4ll avatar image g4ll David Marginian ♦♦ ·

Settings used for all the test orders:

1628536269920.png

Test orders:

Order: B3B4C4QBGBK34

Paid the orders using the E-Commerce API

Track stock Qty didn't changed

(I've made multiple tests paying with E-Commerce API)


Order: AYD4KTNZJD1D6

Process the Online Order and paid it with "Cash payment" on a Clover Station Register App

Track stock Qty changed

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1628536269920.png (18.3 KiB)

I just tried this on my production test account and I am unable to reproduce the issue. The stock decrements for me correctly. I am creating the order as your are (via the v3 order endpoint) adding line items etc. Have you tried other inventory items? Can you provide us with a link to your test app (in a moderator's only post) so we can reproduce this?

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