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voicemonk07 asked ·

Merchant is violating terms. We need to cancel his account as a developer. Can you please help us?

Merchant is violating terms. We need to cancel his account. I don't see options to cancel a merchant subscription as a developer. Can you please help us?

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What terms are they violating?

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voicemonk07 answered ·

In our case, he is uisng our application to send out messages asking customers to come to his shop for CBD drugs.

The merchant denies using our application. I tried multiple times. There is no clover support number for developers. Can you please help us ASAP?

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You will need to restrict access on your end.

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Normally, David's answer is correct. In the case of CBD, there's nuance we will need to review. I've sent an email the account linked to your Community profile. Please respond with the information you have on this merchant and their CBD-related messages.

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voicemonk07 answered ·

Can anyone please help us? We want to stop this user from using our application as he has been violating the terms and using our services.

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Good question, I will look into it. Have you contacted the merchant and let them know?

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