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work@phan.dev asked ·

Can not refund partial of debit after closeout

I'm using Remote Pay iOS + Clover Mini 2 (Flex 2)
I have an order with debit card
- Amount: $2
- Tip: $10

=> Total: $12

After closeout, I take the refund as following:

- Partial refund: e.g. $5, I got the message in the response: "This payment can no longer be refunded back to the card. Refund customer via manual refund or in cash."

=> Failed

- Full refund: $12 => Success

This issue occur on the production environment of my customers (real merchant) as well as on the sandbox environment.

I can't found any document related to this issue.

Clover Minisemi-integrationsClover FlexRemote Pay iOS
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@
Hi David,
Could you please help me this issue?

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