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ismdcf avatar image
ismdcf asked ismdcf commented

Cannot exit the Ordering.app screen on Station 2018

We have a production merchant who informed us that they cannot exit the below screen when this screen comes up on the Station 2018. (It doesn't seem to be happening for other device models like Minis)

ordering-app.jpeg


There's no way to exit this, and they have to restart the device. And during a very small 5 second gap where the device is starting up, and just right before this app starts again. There's a way to open up another app. If not, this Ordering.app screen takes up the full screen again and they have to do the device restart all over again.

Any idea why this is happening, or how to prevent this?

Clover Station 2018
ordering-app.jpeg (120.8 KiB)
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David Marginian answered ismdcf commented

Has the merchant tried contacting Clover support?

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Yes, They have for several months now.

They’ve acknowledged it’s a bug, but there has not been any fixes or workarounds.

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