We have just released a new app, a couple of days ago. I wanted to do a limited pilot so I created a release group and added a few merchants to that release group. However, none of the merchants could figure out how to download the app because it would not show anywhere. I then deleted the release group and just published the app. Even after that the merchants were not able to find the app in the app market. Finally I provided them a link with their mid and app id in that link ( like https://www.clover.com/appmarket/m/SWE4CVSX2QZM1/apps/1S3WYJPDQYP7T/ ) hoping that they could open that link but the app still cannot be found.
We have waited 6 months to get this approved. Now that the app is approved, we are eager to get going. There is no phone number for me to call so your timely response will be greatly appreciated.