question

Vishal avatar image
Vishal asked Mark Mullan Deactivated commented

Transaction Failed: Device Error

Hi

I am getting following error when i click Finish Sale or Check out button.

Transaction Failed: Device Error.

Remote-Pay- Windows - C#

Using Clover Mini device - USB Pay Display App.

Looking forward your reply.

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Mark Mullan avatar image
Mark Mullan Deactivated answered Mark Mullan Deactivated commented

Hi Freedom,

Is this issue still outstanding? If it is, go to the Help app and look for diagnostics. It is a whole bunch of hex data. The hex data might also show up in logcat. Send us the data @ dev@clover.com. See https://help.clover.com/device-diagnostics/?userDevice=mini.

Once we receive that, we can investigate further.

Thanks,

Mark

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Vishal avatar image Vishal commented ·

Hi Mark

I did Send diagnostics button in the clover mini device.

Is it enough for you to receive the hex data from my clover mini device or should i do more steps?

Thanks

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Mark Mullan avatar image Mark Mullan commented ·

Great, thanks.

Would you mind following up and emailing us your MerchantID @ dev@clover.com? I was unable to find your MID on any other of your DevAsk posts. We'll find the logs and let you know from there. Thanks-

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Mark Mullan avatar image Mark Mullan commented ·

Hi Freedom, are you on EU-sandbox? We have identified a potential issue that throws a Transaction Failed: Device Error and are working on a fix.

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Vishal avatar image Vishal commented ·

Hi

EU-sandbox? not clear.

Shall i wait for your response for fixing this issue?

I thought to return the clover mini device to clover with in couple of days.

How long it will take to fix this issue. so i can plan to keep the clover mini device with me.

Thanks in advance.

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Mark Mullan avatar image Mark Mullan commented ·

Hi, will you please email your MerchantID to us so we can have a deeper look? dev@clover.com

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