question

edcamp613 avatar image
edcamp613 asked brokenoval commented

Communication Failed: Already In Use (Timed Out Waiting For Session)

I get this error randomly after trying to take payment. This message pops up before I chip the card.

Clover Mini
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edcamp613 avatar image edcamp613 commented ·

this is what I see


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David Marginian avatar image David Marginian ♦♦ commented ·

A bit of context/details might be helpful. Is this a production device? Are you taking payment with a third party, or standard Clover app, which app?

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1 Answer

Jacob Abrams avatar image
Jacob Abrams answered brokenoval commented

This is a known issue that is being tracked by Clover engineering, I believe a fix has been made and will roll out in October 2020.

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Dan avatar image Dan commented ·

Hi Jacob if it's interesting we have a merchant in CA: 493SXNFYSCA51 who is apparently experiencing this quite often

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brokenoval avatar image brokenoval commented ·

@Jacob - do you have a release date for this fix so that we can communicate it with merchants experiencing the issue?

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