question

jms avatar image
jms asked ·

Ecommerce /v1/orders/***/pay giving 500 Internal Server Error

Hi, we just noticed our clover e-commerce integration starting to give a 500 Internal Server Error while attempting to pay for an order.

The following is the request/response:

Request:
>> POST /v1/orders/***/pay
>> {"amount":578,"currency":"USD","source":"***","tip_amount":0}

Response:
<< {"message":"500 Internal Server Error","error":{"type":"api_error","code":"processing_error","message":"Internal Server Error."}}

Our integration has been working for some time now and is already on production as well. This issues started to materialize in sandbox on the 14th Friday.

Can you please let us know what is going wrong? Thank you.

e-commerce api
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In a moderators only post can you provide an order id? Is this only happening on sandbox?

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jms avatar image jms David Marginian ♦♦ ·

Hi David. We just noticed that it is happening on production as well while testing another issue (https://community.clover.com/questions/24312/overcharging-on-ecommerce-api-if-order-has-discoun.html)

Please let us know what is going on.

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It is being actively investigated.

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David Marginian answered ·

The fix for this was deployed last night.

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mubashar-abbas avatar image
mubashar-abbas answered ·

We are still getting the same error today.

We are hitting the same '/pay' end point. The order id is 6FDV3CNMYD1EY.

{"message":"500 Internal Server Error","error":{"type":"api_error","code":"processing_error","message":"Internal Server Error."}}

The request body is:

{
  "ecomind": "ecom",
  "amount": 4055,
  "currency": "usd",
  "source": "<token>",
  "email": "<email>"
}

Please advise.

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It looks like we patched production but not sandbox.

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mubashar-abbas avatar image mubashar-abbas David Marginian ♦♦ ·

Can we get an ETA on when the patch will be applied to sandbox?

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The update is scheduled for tomorrow.

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