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anthonytran avatar image
anthonytran asked Jeffrey Blattman edited

Cancel/Update order support

Hi Team,

We were wondering if you can advise us on how to best support our use case. Our API integration today supports the ability to create new orders on Clover POS devices. Upon receiving new orders on our side, we submit the new orders on the Clover devices.


We'd like to add support for order cancelation in the case that the user who placed the order decides to cancel their order. We need to notify the restaurant somehow that their order was canceled. How can we best support this use case today through the Clover API? Ideally, we'd be able to notify the kitchen that the order was canceled and to update Clover's systems that the order was cancelled for accounting purposes.


Orders
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Jeffrey Blattman avatar image
Jeffrey Blattman answered Jeffrey Blattman edited

If you want to "notify" the employee on the Clover device, you must have an app running there. After that there are a number of ways to actually notify. Not sure what will fit your use case best.

You'll probably also want to couple that with some modification of the order. You could delete the order: https://docs.clover.com/clover-platform/reference#orderdeleteorder-2. Or you could update the order title or note to have some descriptive text that'd be noticed by the employee. Maybe couple that with removing all of the line items to make it explicit.


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anthonytran avatar image anthonytran commented ·

Thanks so much for your answer @Jeffrey Blattman! Is there a way to notify the back of house kitchens via printer of the update?

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Jeffrey Blattman avatar image Jeffrey Blattman ♦♦ anthonytran commented ·

Sure. The on-device app can print a custom receipt that indicates as much.

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anthonytran avatar image anthonytran Jeffrey Blattman ♦♦ commented ·

How about in the case where we don't have a dedicated android app and is driving the interaction with clover only through the clover rest api from our servers?

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