As a small business retailer, I find it strange you can't exchange item(s) for other item(s) with a different value. Highly recommend adding this feature!
I pinged a few product folks about your requests. They told me that you should be using https://clover.uservoice.com/ for non-developer feature requests. This forum is for developers and monitored by developers. The uservoice forum is for merchants and monitored by our product folks. This doesn't change the fact that we do have a few open issues for your requests, however, posting on uservoice may have a larger impact.
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