question

ismdcf avatar image
ismdcf asked Raymond Lee Deactivated commented

Skipping Customer Receipt Method Selection Screen

We have a requirement where printing the customer receipt is mandatory and therefore we invoke the print job by ourselves. But on Station 2018 after the Secure Payment is invoked, and customer makes the card payment the following screen with the receipt sending option is prompted.

On this if the Customer selects 'Print Receipt', it ends up printing the receipt twice. (Due to us invoking the printing ourselves as well, since we do not have a way of knowing whether the customer invoked printing by himself or not)

Anyway to get around this and avoid duplicate printing?
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station-2018-customer-receipt-method.jpg (239.8 KiB)
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Jeffrey Blattman avatar image Jeffrey Blattman ♦♦ commented ·

That's a merchant-facing screen. Are you saying your merchants are showing that screen to customers?

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ismdcf avatar image
ismdcf answered Jeffrey Blattman converted comment to answer
Hi @Jeffrey Blattman
Once again thanks for the reply, I am posting this as an answer because this is to large for a comment
This solution worked,
However, we have now started seeing the receipt selection page again when the merchant has enabled Tipping for Card Payments using the clover setup app. It works as expected when tipping is disabled.

Following is the code we use to invoke ACTION_SECURE_PAY after introducing PayIntent 
Intent intent = new Intent(Intents.ACTION_SECURE_PAY);
        int totalAmount = 120;
        int taxAmount = 12;
TransactionSettings transactionSettings = new TransactionSettings();
        transactionSettings.setDisableRestartTransactionOnFailure(true);
        transactionSettings.setDisableReceiptSelection(true);
        transactionSettings.setCardEntryMethods(CARD_ENTRY_METHOD_ALL);
        new PayIntent.Builder()
                .orderId("VALID_ORDER_ID")
                .amount(totalAmount)
                .taxAmount(taxAmount)
               .transactionSettings(transactionSettings).
               build().addTo(intent);
        startActivityForResult(intent, CLOVER_PAYMENT_REQUEST);

We couldn't find any sample apps that showed the usage of PayIntent, If possible can you provide us with directions on how to use them.

Regards
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Jeffrey Blattman avatar image Jeffrey Blattman ♦♦ commented ·

I don't know what is "the following behavior". If you are seeing a different problem, can you ask a new question? Please consider the guidelines on how to ask a good question https://community.clover.com/page/asking-questions and provide an MCVE that illustrates the behavior.

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ismdcf avatar image ismdcf Jeffrey Blattman ♦♦ commented ·

Hi Jeffry,

Apologies for not following the guideline. I have update the answer.

Regards

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Raymond Lee avatar image
Raymond Lee Deactivated answered Raymond Lee Deactivated commented

An alternative method of adding transaction settings is passing it in as an extra, for example:

TransactionSettings transactionSettings = new TransactionSettings();
transactionSettings.setDisableRestartTransactionOnFailure(true);
transactionSettings.setDisableDuplicateCheck(true);
transactionSettings.setDisableReceiptSelection(true);

Intent intent = new Intent(Intents.ACTION_SECURE_PAY);intent.putExtra(Intents.EXTRA_AMOUNT, 100L);
intent.putExtra(Intents.EXTRA_ORDER_ID, orderId);
intent.putExtra(Intents.EXTRA_TRANSACTION_SETTINGS, transactionSettings);

startActivityForResult(intent, SECURE_PAY_REQUEST_CODE);

I was able to reproduce the issue where the "DisableReceiptSelection" setting is not applied when tipping is enabled on screen for the Station 2018. I will submit a ticket for this issue.

As a workaround you can have an "auto print" setting in your app, so the merchant can decide if they want your app to auto print or not.

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ismdcf avatar image ismdcf commented ·

Hi @Raymond Lee

Thank you for the reply, can you please notify us once the issue is fixed, Regarding your auto print disable work around suggestion, if we disable auto printing and then the customer also skips the receipt selection by tapping on done he will not get a receipt as a proof of purchase to provide to the cashier when collecting the order. So basically we need to disable the receipt selection screen even if the tipping is enabled.

Regards

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Raymond Lee avatar image Raymond Lee ismdcf commented ·

Understood. Once the issue is fixed we will list it in our release notes that we announce, so you can be notified through the release notes.

If you are not already receiving our release notes, you can find them here, and you can also subscribe to them using the link at the bottom of the release notes.

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