question

Devendra avatar image
Devendra asked ·

Secure Network Pay app installed on Clover Mini device gets hang after void response

Hi Team,
When we send void request to the Secure Network Pay app installed on Clover Mini device we are getting the void response back for the void request but at the same time Secure Network Pay app gets hang. We need to restart the Secure Network Pay app for the next request. Earlier it was not happening, we are seeing this issue from today only.

Serail Number of the device : C030UQ71040160

Could you please let us know why it is happening and please let us know if you need any information from our side.Thanks,Devendra
Clover Mini
4 comments
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Hi Devendra,

Can you tell me what version of the Java SDK you are using and which pay display you are using?

Thanks,

Keith

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Hi Keith,
We are using Java 1.8.0_172 and Network Pay Display app(Version 1.0-189).

Thanks,
Devendra

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Hi,
Is there any update on this issue? We are still facing the same.
Thanks,
Devendra
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I'm experiencing the same problem using SDK remote-pay-cloud 1.4.3.

Any update on this?
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1 Answer

keithryanwong avatar image
keithryanwong answered ·
This is not a loading screen, but rather the idle screen. The mini will still respond to connector methods.

You will need to direct the mini to its next screen. For example, if you want it to reset to the home screen, you would call connector.showWelcomeScreen() after getting a successful void response.

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