question

Robin Walmsley avatar image
Robin Walmsley asked repeters25 published

Order Receipts on an Open Order enables possible fraud

We have installed our software along with the Clover station at a fashion store.

Very quickly the Store Owner identified that if an Employee saves or abandons an order, they can go into the Orders App and print out an Order Receipt -> Print Bill. This looks very like a receipt, if the customer does not notice the lack of payment details. If the Customer is paying cash, this leaves the system wide open for abuse. The employee could pocket the cash paid by the Customer.
It's also a loophole for the Store to operate fraudulently.

Is there a way to prevent this happening, or prevent employees from printing from an Open Order.

It's clear from the way this is set-up that Clover was originally designed for Restaurants etc, where a bill might be required to give a diner. But I can't understand the reasoning for being able to print a Gift receipt on an open order. Where's the logic in that?

We and Clover are about to lose this customer so if anyone has any suggestions they would be appreciated.

Thanks
Robin
Orders
10 |2000
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2 Answers

Dan avatar image
Dan answered
There is not any way to disable "Print Bill", either through permissions, settings, or programatically. There is a permission that prevents deleting open orders, and another permission that prevents deleting an item from an order. If the employee does not have either of these permissions (configurable in the Employees app), then the merchant can check for open orders at the end of the employees shift.

There may be more permission/configuration checking needed to make the merchant happy, I recommend checking help articles and having the merchant contact customer support.
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repeters25 avatar image
repeters25 answered repeters25 published
We do not have a permission to prevent a user from printing a bill.

My suggestion is to prevent the employee from deleting orders using the "Delete Open Order" permission. Then a manager or owner would be able to identify those open orders and ask why no payment was accepted for them.
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