Printed receipt - Retain this copy text

There is a sentence: "Retain this copy for statement validation" that shows up on the printed receipt on all of the payment methods except cash.

Is there any way of removing it for custom tenders?

Thanks

10 |2000

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

letobukarica commented · Oct 02, 2017 at 10:28 AM

Hi @Miguel,

Here are the receipts for the CC and a custom tender. We are pointing to Sandbox with a DevKit.

Kind regards.

P.S. Sorry for the resolution, there is a size limit for attachment so I can't put it in a better one.
receipts-retain-small.png

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receipts-retain-small.png (336.5 KiB)

letobukarica commented · Oct 10, 2017 at 01:57 PM

Hi @Miguel,

Do you maybe have any new feedback on this topic?

Kind regards,

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letobukarica commented · Oct 13, 2017 at 01:09 PM

Hi @Chanel,

We are using a DevKit of Clover Mini. Specifications from the settings:
ID: C030UQ54340345
Model name: Clover Mini Wi-Fi
Model Number: C300
Build Number: 1 01.48.0944 01.59.1212 (01.00132) SRED Disabled.

I'm attaching the rest of the receipts.
receipts-small.jpg

I hope this helps.

Kind regards,

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receipts-small.jpg (497.7 KiB)

letobukarica commented · Oct 17, 2017 at 10:27 AM

signature-clover.png

Hi @Sam,

We did a factory reset and we also change merchants fairly often. None of our merchant settings have Custom footer text.

With a Google search you can find that sentence on various Clover receipts. (e.g. page 8 of this document: https://legistarweb-production.s3.amazonaws.com/up...

Our most recent exploration seems to point to a configuration of "Signature Entry Location". That seems fine for a credit card transaction but it shouldn't show for Custom Tender. I'm attaching the screenshot.

Kind regards,

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signature-clover.png (498.2 KiB)

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