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zeta avatar image
zeta suggested myidea commented

Failed to print online order XXX placed at XX

Hello,

I'm not a developer and more like a user of Clover Station 1.0. I keep having issues when receiving Clover Online Orders in my POS. Half the time it is received, and the other half fails to print and I receive an email titled: Failed to print online order NNA68AAAFTA placed at 09/19/2021 03:41:19 PM

I am trying to make this more reliable if possible.

Thanks!

OrdersPrintCustomers
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David Marginian avatar image
David Marginian commented David Marginian edited

Does your order printer have paper in it? Have you checked the printer queue on the device? Any details on the failure? You would need to post your Clover merchant id in a moderator's only post if you would like us to look into this in more detail.

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myidea commented

when installing the SP742 (kitchen/order printer), ensure CAT5e cables are installed and test the integrity of such cables function and operation. Do not use CAT6 or CAT7, unless the purpose for which other devises in place directed (linked) to the same network may cause inferference (ie:EMF signals and other electronics that may cause failure or a noisy environment) toward the successful operation of Clover and its associated devices. Ensure the reuter/modem is an updated version not more than 2 years old (and even then have merchant ISP test integrity and compatability of modem/reuter)

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