Hello,
The manual payments option for our devices is suddenly missing. We are not able to enter credit card information manually. Is this something that is currently being worked on? Thanks!
This seems to only be happening to c403 devices (flexGen2)
Here is an example.
Please contact Clover support this forum is for developers.
I already did, they were not able to help me. I am a developer for the third-party app where these issues are occurring. Can anyone please help me with this?
Yes, we have the CardsEntryMethods set to All. This is however only affecting C403 devices. All other devices function as expected.
One thing that I tried is provisioning the device to another merchant and it worked but when I provision it back to the original merchant the 'type card button' disappears again.
I did encounter this error message when I first provisioned the device to a different merchant from the original. After rebooting the error message went away and it operated as expected.
Could this be due to configurations set on the Fiserv side?
Did you see my previous response:
:36623? That doesn't seem right. Have you tried not including card entry methods in the request?
I did try that, but it didn't work. It completely disabled the manual method.
Well, I don't think the colon there is valid, so I would try passing a valid value ...
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