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allen avatar image
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Delay in Clover Mini response when taking a payment

We are developing a semi-integrated app using RemotePayCloud. The CloudPay Display app is enabled. We notice that when the Clover Mini is "awake" that it receives payments from us very quickly. However, during a period of inactivity (normal in a store environment), when you take a payment when the device screen is black, it takes 5-8 seconds for the screen to wake up and display the payment. Is there a setting on the device to prevent it from going to sleep?

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allen avatar image allen commented ·

Another helpful suggestion would be that if the sleep setting max time could be increased from 30 minutes to something like 2 hours. Or maybe add a "Never" setting.

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hammer answered

The setting on the device is only available from developer options (not available in a production device). We have entered an issue for this to see if it can be resolved in the general case.

A temporary workaround is to change the message on the device at a minimum every ten minutes.

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