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joe-pop asked David Marginian Deactivated edited

Payment error "Order number must be provided if tax amount is provided"

We are receiving a strange error considering we are successfully processing payment for other clients. We submit online orders with payment. We have clients up and running now that submit successfully. Strangely, after installing a client we received this error on each submit. What would be different about that client to cause this error? We are providing the order number, nothing is different about the API calls we are making across the companies that are successful and this company that fails. Any ideas what we can check in the client's Clover config?

Here is the error:

{"message":"400 Bad Request","error":{"code":"processing_error","message":"Order number must be provided if tax amount is provided"}


Thank you!

Payments
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David Marginian Deactivated answered David Marginian Deactivated commented

What API are you calling, can you provide merchant and order numbers in a moderator's only comment?

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David Marginian avatar image David Marginian ♦♦ commented ·
I need Clover order ids, not your order number.
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David Marginian Deactivated answered David Marginian Deactivated edited

It looks like the customer is using a purchasing card. Have you seen this - https://docs.clover.com/docs/accepting-purchase-cards? Are you sure the merchant's config supports purchasing cards?

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