Either payment instrument or customer has to be present

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mwightdfm asked Nov 11, '21 David Marginian Deactivated edited Nov 11, '21

Either payment instrument or customer has to be present

I could use some help with ecommerce Im trying to connect between my custom website and Clover

When I try to run a payment from my ecommerce using the payment token I get the following error

Either payment instrument or customer has to be present

Below is my code for creating the order and trying to pay for it I have tried all the different way to create the order and keep coming back to this error

e-commerce api

screen-shot-2021-10-06-at-10333-pm.png (403.2 KiB)

screen-shot-2021-10-06-at-10253-pm.png (420.0 KiB)

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Answer 1 · 2021-11-11T18:44:59Z

David Marginian Deactivated answered Nov 11, '21

Instead of posting your code can you please provide us with the APIs you are using, the requests you are making (redact sensitive information) and the responses you are receiving.

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Answer 2 · 2021-11-11T20:21:11Z

mwightdfm answered Nov 11, '21 David Marginian Deactivated edited Nov 11, '21

I am using the e-commerce route thats v1/orders/{$orderid}/pay I also tried the v3 version as well both return the error

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David Marginian ♦♦ commented · Nov 11, 2021 at 10:47 PM

How are you obtaining the card token? Can you provide the card tokenization request or the card number/data you are using (assuming it isn't real)? I think I found your requests in sandbox, but I can't see the payload of your tokenization request. I also just used the same endpoints and did not have the same issue so I am guessing it has to do with the card data you are tokenizing. Try using test card data from here - https://docs.clover.com/docs/test-card-numbers.

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