Hi David,
Working on issue in which my client has 180 clover mini, semi-integrated through USB pay and display, we completed their semi-integration in 2019. The clover integration has been very stable and robust for the past two years. But in the last 4 weeks about 20 of the stores are having the below issue
Where a transaction is sent to the clover mini the device receives the approval from the clover host. but the epos doesn't received the sale response from the clover mini.
As the Epos is awaiting for the sale response and doesn't receive it the Epos freezes.
At this point the epos needs to be restarted to recover. Once the epos is restarted the staff member can now restart the transaction but as the clover mini has already got the approval for the transaction. Some customers are getting charge twice.
I've attend 1 of site in pass few days, check that correct Clover SDK is installed plus to check the windows firewall rules to ensure the application is not be block on incoming connection private or public network connection.
1st site this issue was happen 10 to 15 times a day I attend site on 26/10/2021 and found the clover SDK was removed but the USB drivers were installed. Therefore I reinstalled the Clover SDK as administrator and create my windows firewall rules to allow outgoing and incoming for the clover SDK.
The issue has only happen once since my visit to site, As this is only been report from only 20 stores out of 180 semi-integration.
Have you came across an issue like this before with any other .net integration ?
