voiding a line item with v3 of api doesn't reflect the total in the ecommerce api

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Chris H asked May 21, '21 David Marginian Deactivated commented May 24, '21

voiding a line item with v3 of api doesn't reflect the total in the ecommerce api

1. we create an order with the following line item initially against the ecommerce api using the below object to create a "shell order" for line items to be

added later.

items[

{

amount = 100,

currency = "usd",

description = "<line item text>",

quantity = 1

}

]

post object

items = items,

currency = "usd",

customer = custid,

email = email

"/v1/orders", Method.POST

This is successful and creates a shell ecommerce order with a total of 1 dollar.

2. Line items are added by a user on the Clover endpoint. We do not add any further line items.

3. Before we use the ecommerce order/pay endpoint we want to void the the same line item using the following endpoint

/v3/merchants/" + _merchantId + "/orders/" + order_id + "/line_items/"+ item_id, Method.DELETE

The problem is that the total of the ecommerce order is not subtracted 1 dollar so the user is always charged 1 dollar than the order should have a total for.

What's the correct way to accomplish removing the line item and subtracting the dollar before paying out the order?

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Answer 1 · 2021-05-21T19:21:40Z

David Marginian Deactivated answered May 21, '21 Chris H commented May 22, '21

I would recommend you look at using the atomic order endpoints - https://docs.clover.com/docs/working-with-orders. If you want to continue with the current approach my question would be are you setting an order total?

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Chris H commented · May 22, 2021 at 02:53 PM

Hi david, Ill take a look at the atomic order ep.

We are creating the order and the merchant is adding the line items. Previously when we've voided the initial line item (only used to create the initial order shell), before pay its subtracted from total and the user was left with the balance. It just seems something has changed.

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Answer 2 · 2021-05-22T15:04:01Z

David Marginian Deactivated answered May 22, '21 David Marginian Deactivated edited May 22, '21

Why do you create a bogus line item? You create the order via API then the merchant adds items to it via a Clover device? Then it is paid for card not present? Seems like a very strange flow. The order/pay endpoint only calculates the total if a total has not already been set. In your case there will be a total (because the merchant is adding items via a Clover device). So, after you remove the line item you will need to properly update the total (to reflect the removed item) if you want to continue to do this (which, once again seems very odd to me).

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Answer 3 · 2021-05-24T16:19:30Z

Chris H answered May 24, '21 David Marginian Deactivated commented May 24, '21

hi david, I think what I'm getting at is that previously when we voided a line item using the v3 api it would sync with the ecommerce data and remove the charge, thus providing the correct total. This behavior has changed.

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David Marginian ♦♦ commented · May 24, 2021 at 04:36 PM

The orders/pay endpoint has always only set a total if a total wasn't previously set. This hasn't changed. From your description it sounds like a total would be set, and thus you would need to properly update the total after the line item has been removed. I recommend you look into this, because I really don't think anything changed.

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