We are facing issues while using Clover Sale & Payments app on our new Clover Station Pro devkit which was delivered to us two weeks ago. Basically when accepting credit/debit payments via the Sale & Payments app, the app completely freezes and the device becomes unresponsive until its restarted. Please check following videos showcasing the issue.
https://drive.google.com/file/d/1ExDbdLsBDVf53zULP6ElOy7ExPs1AJ06/view?usp=sharing
https://drive.google.com/file/d/1cnurWZHW7BYkwxAJkjOmaLAUeXB-Y3Sn/view?usp=sharing
Here are some details about the devkit & apps,
Model: Clover Station Pro C503
Environment: Sandbox
Serial Number: C053UQ00360352
OS: Android 8.1.0
OS Logs: https://gist.github.com/Pranit-Harekar/b62b6210b60f532836ed79e45b733ae5
Sale app version: 1.0-223
Register app version: 1.0-1495
Payments app version: 1.0-365
Please check following screenshot for more information on software & firmware versions
Things we tried:
- Reboot device
- Check for software updates
- Factory reset the device
This issue is blocking us from accepting payments using Clover Android and Connector SDKs as both SDKs use same apps under the hood to process payments. Please let us know if we can provide more information in order to help debug this issue. We would like to get this issue resolved as soon as possible to meet our clients' requirements. We have reported the same issue to dev, support & semi-integrations teams via email but we are yet to receive any response from them.
