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Clover Mini Connection Error
I'm having issues with the Clover Mini periodically disconnecting. We have the USB Pay App installed, and the clover will work fine for a while. Then after a little time, it will randomly disconnect. We we go to process a sale (semi-integrated environment) it will raise an error "Clover transport layer can see the USB device, but encountered an error...... try physically disconnecting...". I've checked all the PCs power settings to ensure the USB ports aren't going to sleep (nor the machine). Does the mini go into a standby mode that may cause the disconnecting? Is there a log file on the mini that we can view?
Hi @hergy80,
Can you tell me your MID and whether you're in Production or Sandbox?
You can adb into the device if you're using a devkit and fetch the logs with:
adb logcat -v time
If you see the problem again, please also go through the Help app on your device and submit the logs to us by pressing Help -> Diagnostics (on the side menu) -> Send Device Logs. The device will dump its logs to our server, which is very helpful to us in debugging.
Thanks,
Keith
It's in a production environment, with 2 different PCs and clover minis. Is it safe to post a MID?
You can post the MID in a private comment. This way, only you and the moderators can view the comment.
Hi.
What did the issue endup being?
Thanks
What did the issue endup being?
Thanks
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