question

brokenoval avatar image
brokenoval asked zgreathouse Deactivated answered

How to remove Quick Cash from tills?

Recently the tills got updated with the "Quick pay with cash" option which appears in the Register above the Pay button.

We don't accept cash in the business so the Tender for "Cash" has been disabled for a long time.

However, earlier this week the "Quick pay with cash" options are appearing in the Register. I have checked in both the online Setup and on the device Setup app in the "Payments" section and can confirm that the "Allow quick pay with cash" option is unchecked in all scenarios - in fact it is completely greyed out and I cannot check or uncheck it.

It seems when the update came through, it has locked this option to ON in the register and I cannot turn it off. Do you have any other ways of disabling this option?

EDIT: I've been playing around with this some more to try and re-jig it, but can't get anything working. To clarify, there's a setting screen online that lets us "Disable" Fast Pay (see attached), but this makes no difference to whether the Fast Pay buttons are visible or not (also attached).

Also to clarify, there are many devices on site across 6 different Clover UIDs, I have tried updating all individual "merchant" setup to no avail.

Fast Pay toggle:


Fast Pay Buttons still visible:


Payments
fastpaytoggle.png (17.2 KiB)
fastpayregister.png (27.2 KiB)
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1 Answer

zgreathouse avatar image
zgreathouse Deactivated answered
I have been unable to reproduce the issue on any of our devkits. I would try the following:

1. Go to Setup > Payments and add cash as an accepted tender, uncheck Enable Fast Pay, and then remove cash as an accepted tender.
2. If the above does not work you can always factory reset and re-sync the device with your account.

If neither step fixes the issue, please let us know here.
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