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arjunucf615 avatar image
arjunucf615 asked chanel Deactivated answered

Offline Declined Transactions Missing from Clover

Offline Transactions which are declined after getting back online, disappear withing 24-48 hours from the clover website.
How can I persist these orders?

Thanks,
Arjun
Orders
2 comments
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chanel avatar image chanel commented ·

Can you confirm if you're looking at Transactions or at Orders?

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arjunucf615 avatar image arjunucf615 chanel commented ·

I am trying to look for orders, but it looks like the declined offline ones are missing after 24-48 hours.

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1 Answer

chanel avatar image
chanel Deactivated answered
These declined transactions are still in the Clover system (and viewable from the Dashboard). The failed payment points to the order but the order will no longer point to the payment.

To view declined/failed transactions, navigate to the Transactions app ( https://sandbox.dev.clover.com/transactions/m/{ {mI... ) and filter by Failed Payments. Viewing the details of the payment will show you the order for which the payment attempted.

Alternatively, you can get the failed payment by its ID by using /v3/merchants/{ {mId}}/payments/{ {paymentID}} .

Let me know if this helps!
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