Hello, I recently purchased a new clover device for a restaurant and we're running into some difficulties with the setup. Here is the problem that we're trying to resolve:
We have a coupon that is supposed to be applied on the total amount of the order (after tax). However, when we use a discount, the tax is removed from the discount.
For example, if line item for an order is $100 and tax rate is 10%, the total amount for the order is $110. Then, if the customer presents a $10 discount coupon the total collected should be $100. However, the device applies the $10 discount on the subtotal and then calculates the tax. As a result, the total for the order becomes $99 instead of $100.
Can anyone please provide suggestion on what can be done here? We've tries setting up an additional tender to support our need, but the process is cumbersome and error prone since I can't "lock down" the tender amounts.
I've tried reaching out to the Clover support team, but they weren't much help. Any help is greatly appreciated.?