We have stopped supporting the apps we created and unpublished them from the marketplace. How do we stop taking payments from customers who have active installations of the apps? I have contacted support, who told me I needed to speak with the integration team but couldn't give me the details.
I have been trying over 2 months to get help from Clover but no luck
Stopping payments for apps can be a challenge. Here’s what you need to do:
Contact the Integration Team: You need to speak with Clover’s integration team. Support mentioned this but didn’t provide details. You can try reaching out through their main support channels again and request a direct contact or email for the integration team.
Email Support: Send a detailed email to Clover support explaining your situation. Mention that you have already unpublished the apps and want to stop payments for active installations. Include your app details and any previous correspondence.
Follow Up Regularly: Keep following up on your request. Send polite reminders if you don’t get a response within a few days. Persistence can help get your issue escalated.
Check Documentation: Look through Clover’s developer and payment documentation. There might be instructions or guidelines on how to handle payment cancellations. Regarding Mp3juices 20
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We are sorry for your difficulties in stopping payments. If your support team was unable to help, try contacting your company's finance or legal department directly, if one exists. They can often suggest more specific steps or solutions because they have more authority in such matters.
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