Pre-auth and Closeout

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wm1 asked Jul 8, '24 olivia101 sent Jul 27, '24

Pre-auth and Closeout

Hi.

Need some clarity.

On this page :
https://docs.clover.com/docs/rest-pay-transaction-types#pre-auth-us-only

it states:

IMPORTANT

For the merchant to be funded, the pre-auth amounts must be captured before closeout.

Then later it states:

If a customer uses a credit card, the transaction may be held for 30 days, depending on the card network's policy.

Does this mean that if there are pending pre-auths, and a merchant performs a close-out at the end of the day, then we will not be able to capture the charges after close-out?

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parquet76 commented · Jul 08 at 09:28 PM

No, the language is pretty clear so I am not sure why you are confused.

1) You must capture prior to closeout for the transaction to be included in the daily batch.

2) If you don't capture the transaction may be held for up to 30 days depending on the card network's policy.

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florence023 commented · Jul 22 at 04:46 AM

Thanks for creating this post it's very helpful to us. hpinstantink

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Answer 1 · 2024-07-19T07:29:18Z

thomas642daniel answered Jul 19, '24 thomas642daniel edited Jul 22, '24

Hello,

The information on the Clover documentation page can indeed be a bit confusing.

I think the statement about credit card transactions being held for up to 30 days refers to the card network’s policy on how long a pre-authorization hold can last. This means that the pre-authorization can remain valid for up to 30 days, but it doesn’t affect the requirement to capture the amount before closeout.

Best regard

LHI Provider Portal

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