Good morning,
Our company recently switched payment platforms to Clover. But for some reason the credit card refunds are not getting processed automatically. We have to manually find the original transaction in Clover, issue a refund, then manually apply the refund to our customer's accounts. Please advise if this has been an issue before in other companies. There isn't a rhyme or reason to which refunds go through, and which don't. It can be a credit memo, cancelled order, overpayments, all different amounts and credit cards.
Thanks,
grimar
