We are a merchant who have used Payeezy for our credit card and TeleCheck processing, and this morning our API calls for the TeleCheck payments started to fail. I'm trying to figure out why and what to do about it. The credit card transactions are working fine, it is just the TeleCheck ones that don't work.
Here is log information from my website that shows the request information and the response sent by the API endpoint (sensitive info removed/masked):
09-13-2023 @ 13:02:50 - Request
method: POST
uri: https://api.globalgatewaye4.firstdata.com/transaction/v19
user-agent: WooCommerce-First-Data/5.1.0 (WooCommerce/7.9.0; WordPress/6.2.2)
headers: Array
(
[content-type] => application/json;
[accept] => application/json
[Authorization] => ********************************************
[x-gge4-date] => 2023-09-13T18:02:49Z
[x-gge4-content-sha1] => fc0fa7acb7e033a100826571a45ebf0d4474c3c1
)
body: {"transaction_type":"00","reference_no":"119762","customer_ref":"696","reference_3":119762,"client_ip":"99.99.99.99","client_email":"myemail@gmail.com","currency_code":"USD","ecommerce_flag":"7","zip_code":"84078","address":{"address1":"123 Test St","city":"Walla City","state":"UT","zip":"84078","country_code":"US","phone_number":"5555555555","phone_type":"D"},"amount":"269.74","check_number":"101","check_type":"P","account_number":"********999","bank_id":"999999999","cardholder_name":"My Name Here","customer_id_number":"***********","customer_id_type":0,"gateway_id":"*********","password":"********************************"}
duration: 1.16697s
09-13-2023 @ 13:02:50 - Response
code: 400
message: Bad Request
headers: Array
(
[date] => Wed, 13 Sep 2023 18:02:50 GMT
[content-type] => text/plain
[x-backside-transport] => FAIL FAIL
[x-frame-options] => deny
[referrer-policy] => no-referrer
[strict-transport-security] => 31536000
[x-content-type-options] => nosniff
[cache-control] => no-cache, no-store, must-revalidate
[pragma] => no-cache
[x-xss-protection] => 1; mode=block
[via] => 1.1 google
[x-global-transaction-id] => 5c17a5ca6501f94a417d75ed
[content-security-policy] => default-src 'none'; script-src 'self'; connect-src 'self'; img-src 'self'; style-src 'self';
[expires] => 0
[cf-cache-status] => DYNAMIC
[server] => cloudflare
[cf-ray] => 80624dac88a917f0-SJC
)
body: Bad Request (XX) - Clover error com.clover.serverkit.exceptions.PaymentGatewayException
I talked with 6 people on Clover support line including a few from front line support, ACH department, and one guy from advanced technical support. Nobody could tell me anything about Payeezy's TeleCheck support within Clover. It was like I was talking in a different language. Hoping the developer community has some knowledge to share.
Some more relevant information is that we did get notified that our Payeezy account was getting rolled into Clover and their documentation assured us that all the ecommerce transactions would continue to work without us needing to make coding changes (See FAQ for Payeezy-to-Clover customers including the line "The Payeezy API specs that you use today to send payment data will continue to be supported for all Merchant IDs (MIDs) that have been upgraded from Payeezy to Clover."). The documentation's promise is holding true for the credit card transactions - they are working, thank goodness. But the TeleCheck transactions fail every time.
Is it possible that Clover chose not to support Payeezy's TeleCheck transactions? Is it possible that there is some error on the Clover side that they can fix for us?
