why the print event was delayed 15 minutes to be executed

Hi,

After creating the order: X22JAAVRJEVY8, we call the receipt API, the print event is A5BF8RRHK0FMJ, at August 20, 19:18:05 UTC. However, the merchant reported that it printed the receipt after 15 minutes.

Can you help to check it please, the merchant is very angry and we are very confused. The merchant id is KSWQTA3ZJ9C11.

10 |2000

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bryanvargas ♦♦ commented · Sep 07, 2023 at 03:13 PM

So i checked the logs for the merchant and they were queueing on their network queue which can cause a delay in pending tasks. I would suggest the merchant to contact Clover Support to troubleshoot their network.

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wsdzy2010 bryanvargas ♦♦ commented · Sep 11, 2023 at 06:28 PM

The problem is that the order generated from Clover POS never delay in the same network environment, while the order sent from receipt API delayed frequently around a few minutes. How can we solve it?

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bryanvargas ♦♦ wsdzy2010 commented · Sep 11, 2023 at 08:31 PM

I know we had huge delay issues back in August with print orders and online order notifications, but the issue has been resolved and it was reported on our status page.

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