question

ypos avatar image
ypos asked bryanvargas commented

Open checks in Clover Dining disappearing

Hello: Customer has 2 separate locations with same Clover WS 2018 and using Dining. Randomly after sending the order to the Kitchen and they go back to access said table their are NO items on that Table/check. They will got to "orders" and sometimes they can access that table/check with the items on it and other times it is blank like it is through Dining. Anyone experience this or any ideas to look at? Thank you,

Clover StationClover Station 2018
3 comments
10 |2000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

bryanvargas avatar image bryanvargas ♦♦ commented ·
The Merchant should contact Clover Support to troubleshoot. It might by network issues or syncing issues.
0 Likes 0 ·
ypos avatar image ypos bryanvargas ♦♦ commented ·
They have many of times and get the same response. Can't help you.
0 Likes 0 ·
bryanvargas avatar image bryanvargas ♦♦ ypos commented ·

This forum is for developers that build apps on our platform to get development assistance. The merchant can try to get their case to Advance Clover Support / Tier 2

1 Like 1 ·

0 Answers

·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Welcome to the
Clover Developer Community