Ecommerce refunds hasn't processed even after 15 days from transaction.

Multiple refunds were processed using

                 https://scl.clover.com/v1/refunds
                

Below is an example of a response json

{"id":"1ZRGG7XHQ473C","object":"refund","amount":3269,"charge":"6Q0VJE23BJ6A0","created":1678505676897,"status":"succeeded"}

However, this refund has not been processed yet as Clover is not able to communicate the refund to Firstdata.

This is a live customer and need any help that I can get.

10 |2000

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anupbalagopal commented · Mar 29, 2023 at 05:32 AM

I just noticed the below in the guide for ecommerce refund API

"/v1/refunds can be used only to refund charges created with /v1/charges. The /v1/refunds endpoint does not support partial refunds for charges that include taxes or tips or charges that have more than one line item."

The original charges were created using /v1/charges endpoint and had a tax and tip amount added to it. Is there any way to refund this amount now using APIs?