question

Brian avatar image
Brian asked Brian commented

Cardholder Name missed when use Apple Pay

Hi,

I use "Cloud Pay Display" to connect device.

When the customer use Apple pay or Tap, the cardholderName missed. (Insert card is good).

So, how can I fix it? Thanks!

Clover_cardholderName.png


Cloud Pay Display
clover-cardholdername.png (36.6 KiB)
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1 Answer

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kevnat avatar image
kevnat answered Brian commented

Hi Brian,

Some card brands do not include Cardholder Name in the NFC payload (whether it be through digital wallets or contactless cards) read by our devices. Unfortunately, there's no enhancement we can make to ensure it's present in the response. I'd recommend catching cases when it's not there and collecting the customer's name in a different way.

Best,

Kevin

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Brian avatar image Brian commented ·
Thanks Kevnat!
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