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katiem asked

Disabling Clover Receipts for Web Orders

We use Clover to process payments on our website via Auth.net. For web orders that need to ship via motor freight, we have to add a second charge once the order has been processed. We have to do this manually so that we can look at the order and determine the freight cost based on a variety of factors (number, size and weight of items, availability dates, destination, etc.). Clover generates very generic receipts for both charges. The only info shown on the receipts is the company name, contact info, PO and charge. This is very confusing for customer because they essentially get two receipts for the same order with different amounts. While we are very clear on the website that any freight costs are charged separately and warn customers three times before check out, the receipts are still very confusing. We also generate our own itemized receipts with pictures of each item through the website. I'd like to have the customers receive just our receipts and not the Clover receipts. How do I disable the Clover receipts? Note that this in just for web orders not in person orders, so this does not have anything to do with our Clover machine.

semi-integrationsclover developer communityecommerce
10 |2000

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