Getting 500 internal server error when login

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jgonzalez asked Mar 6, '22 David Marginian Deactivated commented Mar 9, '22

Getting 500 internal server error when login

I am getting 500 internal server error when login.

Sandbox

screenshot-20220305-232334-samsung-internet.jpg (299.2 KiB)

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Answer 1 · 2022-03-07T12:14:23Z

kishoresukumaran answered Mar 7, '22

Hi, are you still seeing this error? can I have your sandbox dev login id pls?

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Answer 2 · 2022-03-07T17:20:24Z

David Marginian Deactivated answered Mar 7, '22 David Marginian Deactivated commented Mar 9, '22

When is the last time you have been able to login to your account successfully? Have you made any changes to your account since then?

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jgonzalez commented · Mar 08, 2022 at 09:34 PM

About 3 weeks ago. No, i haven't made any change.

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David Marginian ♦♦ jgonzalez commented · Mar 09, 2022 at 12:42 AM

I looked into this a bit, and I am not certain what is wrong with your account. The best option may be to just create a new account.

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Answer 3 · 2022-03-09T17:08:35Z

jgonzalez answered Mar 9, '22 David Marginian Deactivated edited Mar 9, '22

The problem is that i bought a Clover Developer Kit and it was associated with this account.

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David Marginian ♦♦ commented · Mar 09, 2022 at 08:11 PM

We can handle the devkit, just let me know what you want to do, FYI, I think this has to do with your merchant being in Puerto Rico. Options: 1) I try to update your merchant to be in the US. 2) You create a new merchant (US address please), and I will disassociate your devkit so that you can reassociated it.

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Answer 4 · 2022-03-09T20:21:16Z

jgonzalez answered Mar 9, '22 David Marginian Deactivated edited Mar 9, '22

Sure, you can change it.

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Answer 5 · 2022-03-09T23:07:54Z

jgonzalez answered Mar 9, '22 David Marginian Deactivated commented Mar 9, '22

Is there any way to contact support by email?

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David Marginian ♦♦ commented · Mar 09, 2022 at 11:11 PM

It appears to me that you have made a series of API requests to update your merchant and got it into a very bad state. Is this correct? I have your serial number, I can disassociate the device for you. Would you like me to do that?

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Answer 6 · 2022-03-09T23:18:28Z

jgonzalez answered Mar 9, '22 David Marginian Deactivated commented Mar 9, '22

I have created a new account. Could you plese verified it and associate my device with the new account.

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David Marginian ♦♦ commented · Mar 09, 2022 at 11:19 PM

I have disassociated your devkit, you can re-associate it to your new merchant.

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