Duplicate kitchen printing when using Rest API print trigger

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cloveruser808 asked Jan 6, '22 cloveruser808 commented Jan 8, '22

Duplicate kitchen printing when using Rest API print trigger

Has anyone experienced tickets printing twice when using the print trigger via the REST API? We send print jobs to different merchants, and this only happens on occasion to some merchants. When it does happen, it consistently prints twice.

It doesn't happen to every merchant on every order. So I know it's not the code. Any ideas from anyone out there who may have experienced something similar?

REST API Print

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Answer 1 · 2022-01-06T12:24:24Z

David Marginian Deactivated answered Jan 6, '22 cloveruser808 commented Jan 8, '22

Prints twice on the same device? Or a different device? It is possible they have some third party print app installed that is triggering a second print job.

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cloveruser808 commented · Jan 06, 2022 at 06:46 PM

Same device. Back to back printing. It's almost like I'm sending the print execution 2x in a row (I'm not).

There are no other apps installed or webhooks being used. Our internal app is the only app being used (besides Clover apps).

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David Marginian ♦♦ cloveruser808 commented · Jan 06, 2022 at 06:50 PM

I haven't heard of this, and I don't see any open issues for it iun our internal system. If you would like us to look into this more you will have to provide us with more information in a moderator's only comment including the merchant id and some the ids of some impacted orders.

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cloveruser808 David Marginian ♦♦ commented · Jan 08, 2022 at 01:19 AM

Thank you. Next time I'm able, I'll do so. Appreciate the response.

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