Successful Manual Refund transaction response does not contain expected fields

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dolfin1986 asked Dec 27, '21 David Marginian Deactivated edited Jan 3, '22

Successful Manual Refund transaction response does not contain expected fields

Hello, I have installed and tested Clover provided Remote Pay Cloud example application - Remote-pay-cloud-pos-react. Three fields set when preparing request :

setExternalId(externalId)

setExternalReferenceId(externalReferenceId)

setRequestId(requestId).

None of them are returned in response. Question: is this correct? Should I not expect all or some of them returned to the caller in response?

I can copy and paste Request and response

Thank you!

Refund Remote Pay Cloud

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Answer 1 · 2021-12-27T05:19:04Z

David Marginian Deactivated answered Dec 27, '21 David Marginian Deactivated edited Jan 3, '22

There is no way to track manual refunds via external id.

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Answer 2 · 2021-12-27T17:46:59Z

dolfin1986 answered Dec 27, '21 David Marginian Deactivated edited Jan 3, '22

Based on Clover documentation https://docs.clover.com/docs/tracking-transactions-with-external-ids

and matching setters in remotepay.ManualRefundRequest() extending remotepay.BaseTransactionRequest I am populating externalID and external Reference Id in request and expect to see these two fields in response to complete my response validation logic. But these two fields are not returned in response. So this was my question - why I did not see them in response and should I expect to see them both or any of them in response or not? In which case the Clover documentation might need to be updated to avoid confusion. I based on the example I know what I can or can't do in my semi-integrated POS app. As you can see below externalReferenceId returned null, externalID is not returned at all

see request and response below:

Request:
1. amount: "2700"
2. autoAcceptPaymentConfirmations: undefined
3. cardEntryMethods: 34567
4. cardNotPresent: undefined
5. disableDuplicateChecking: undefined
6. disablePrinting: undefined
7. disableReceiptSelection: undefined
8. disableRestartTransactionOnFail: undefined
9. externalId: "AEG3SHSTFNTJW"
10. externalReferenceId: "extRef222"
11. extras: undefined
12. presentQrcOnly: undefined
13. regionalExtras: undefined
14. requestId: "myrequest111"
15. type: "CREDIT"
16. vaultedCard: undefined
17. version: undefined
Response:
1. credit: Credit
  1. amount: 2700
  2. appTracking: undefined
  3. cardTransaction: CardTransaction
    1. authCode: null
    2. avsResult: undefined
    3. begBalance: undefined
    4. captured: undefined
    5. cardType: "MC"
    6. cardholderName: undefined
    7. currency: undefined
    8. endBalance: undefined
    9. entryType: "EMV_CONTACT"
    10. extra: { applicationLabel: '4D617374657263617264', applicationIdentifier: 'A0000000041010'}
    11. first6: undefined
    12. gatewayTxState: undefined
    13. last4: "0434"
    14. referenceId: "135700000119"
    15. state: "CLOSED"
    16. token: undefined
    17. transactionNo: undefined
    18. type: "NAKEDREFUND"
    19. vaultedCard: undefined
    20. _class_: ƒ ()
    21. [[Prototype]]: Object
  4. clientCreatedTime: undefined
  5. createdTime: 1640288344584
  6. creditRefunds: undefined
  7. customers: undefined
  8. dccInfo: undefined
  9. device: undefined
  10. employee: Reference { id: null, _class_: ƒ}
  11. externalReferenceId: null
  12. germanInfo: null
  13. id: "3JC1ZJHXRYT8E"
  14. merchant: undefined
  15. orderRef: Reference { id: 'C35J3A3W2JG3P', _class_: ƒ}
  16. result: "SUCCESS"
  17. taxAmount: null
  18. taxRates: undefined
  19. tender: Tender { id: 'ZAZFB7SF0F1TJ', editable: false, labelKey: 'com.clover.tender.credit_card', label: 'Credit Card', _class_: ƒ, …}
  20. transactionInfo: null
  21. transactionSettings: undefined
  22. voidReason: undefined
  23. voided: undefined
  24. _class_: ƒ ()
  25. [[Prototype]]: Object
2. message: "No extended information provided."
3. reason: "SUCCESS"
4. result: "SUCCESS"
5. success: true

1

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David Marginian ♦♦ commented · Dec 27, 2021 at 06:32 PM

Sorry I missed the subject line and that this is for a manual refund, currently manual refunds do not allow tracking via external id.

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Answer 3 · 2022-01-03T14:58:54Z

dolfin1986 answered Jan 3, '22 David Marginian Deactivated commented Jan 3, '22

Same regarding externalReferenceId and requestId? You are saying none of the fields externalId, externalReferenceId or requestId populated in the request should be expected back in response so it is a correct behavior?

1

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David Marginian ♦♦ commented · Jan 03, 2022 at 03:07 PM

Yes, there is no way to track manual refund requests via external id. I am not saying it is the "correct" behavior, but that is how things currently work.

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