Can't access to Dashboard from admin account

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question

quoctran asked Dec 22, '21 David Marginian Deactivated commented Dec 28, '21

Can't access to Dashboard from admin account

I have a clover production account and in the sandbox, I have invited my developer(different email) as ADMIN. At the first time when invited, I see they can access to my Dashboard. But now they can't. It keeps loading forever when they try to access to the Dashboard https://drive.google.com/file/d/15U5DHQN1My4lQstHcf_cSfBceqC41dnk/view?usp=sharing

Thank you for your help!

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Answer 1 · 2021-12-22T21:11:34Z

David Marginian Deactivated answered Dec 22, '21 David Marginian Deactivated commented Dec 28, '21

It looks like the page is loading but the apps are not? Does the page load ok for the account owner?

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quoctran commented · Dec 28, 2021 at 02:19 AM

Hi @David, Thank you for your response. I have checked and the page is also can't be loaded in the account owner.

Thank you,

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David Marginian ♦♦ quoctran commented · Dec 28, 2021 at 02:35 AM

There is something messed up with your account. When did this stop working, did you change anything around that time? I tried adding a new member to my test accounts and had no issues, we also haven't had any other reports of this. The more information you can provide the better.

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David Marginian ♦♦ David Marginian ♦♦ commented · Dec 28, 2021 at 01:41 PM

I just attempted to login to your account again this morning and now it appears to be working fine. Is there something you did to resolve this?

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