question

eddy2001203 avatar image
eddy2001203 asked David Marginian commented

Having trouble processing payments?

Plastic card transaction do go thru on my machine and customers do get charge, but don't get it deposit into my bank account. I call customer service and I was told it can't process the transaction because of and IP address issue.

Payments
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David Marginian avatar image
David Marginian answered

Are you a Clover merchant? If so, you will need to resolve this issue with support. This forum provides assistance for third party developers that build apps on Clover's platform.

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eddy2001203 avatar image
eddy2001203 answered David Marginian commented

Yes I'm a merchant that uses your services. It's been a couple weeks and they haven't resolve this issue. They keep telling it's and IP issue and that their re validating the IP, i just want to make sure if that's true.

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Can you provide you Clover merchant id in a moderator's only comment (select Viewable by all users under the submit button) and I will see if I can get an update for you.

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