Having trouble processing payments?

Question

question

eddy2001203 asked Dec 9, '21 everest commented Mar 2, '24

Having trouble processing payments?

Plastic card transaction do go thru on my machine and customers do get charge, but don't get it deposit into my bank account. I call customer service and I was told it can't process the transaction because of and IP address issue.

Payments

10 |2000

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Answer 1 · 2021-12-09T12:07:14Z

David Marginian Deactivated answered Dec 9, '21 everest commented Mar 2, '24

Are you a Clover merchant? If so, you will need to resolve this issue with support. This forum provides assistance for third party developers that build apps on Clover's platform.

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everest commented · Mar 02 at 02:46 AM

I'm a merchant using your services. It's been a couple weeks and they haven't resolve my issue. Transfers my call from here and there says this and that but couldn't solve it.

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Answer 2 · 2021-12-10T01:56:08Z

eddy2001203 answered Dec 10, '21 David Marginian Deactivated commented Dec 10, '21

Yes I'm a merchant that uses your services. It's been a couple weeks and they haven't resolve this issue. They keep telling it's and IP issue and that their re validating the IP, i just want to make sure if that's true.

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10 |2000

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David Marginian ♦♦ commented · Dec 10, 2021 at 03:28 AM

Can you provide you Clover merchant id in a moderator's only comment (select Viewable by all users under the submit button) and I will see if I can get an update for you.

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