Getting issue "Cannot return this amount to card." while refunding amount.

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brajesh asked Aug 23, '21 brajesh commented Oct 19, '21

Getting issue "Cannot return this amount to card." while refunding amount.

We are using clover go credit card reader device for card swipe functionality and we are getting "Cannot return this amount to card." while refunding amount.

we are using clover go credit card reader device and we are using following sdk

pod 'Starscream', :git => 'https://github.com/daltoniam/Starscream.git', :tag => '3.0.5'

pod 'GoConnector', '3.3.11'

we are using following devices to run the application.

Device name – Lenovo TB-X304F,

iPad Air( 4^th generation).

Clover Go

10 |2000

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Answer 1 · 2021-08-23T15:19:10Z

David Marginian Deactivated answered Aug 23, '21 David Marginian Deactivated commented Aug 23, '21

Difficult to help, without more details. Is this a sandbox payment? What type of card (debit, credit)?

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brajesh commented · Aug 23, 2021 at 03:24 PM

Hi David,

it is sandbox payment and we are using discover card (credit). Please let us know if you need any other detail.

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David Marginian ♦♦ brajesh commented · Aug 23, 2021 at 03:28 PM

What is the payment id and are you running the card as Debit or Credit?

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brajesh David Marginian ♦♦ commented · Aug 23, 2021 at 03:42 PM

Hi David,

We are getting refund error for every sandbox payment that we made. here are some payment id for which we are getting error

H5TQY5R3TH2ZJ

QQP8ZBVY2CMJJ

TVRZD854K4NJ8

we are running credit card type.

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Answer 2 · 2021-09-01T18:17:11Z

brajesh answered Sep 1, '21

Hi David,

We are facing below mentioned issue while we creating .ipa file. Your help would be appreciated.

Issue -

Could not find module 'clovergoclient' for target 'armv7-apple-ios'; found: x86_64-apple-ios-simulator, arm64, x86_64, arm64-apple-ios

Thanks

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Answer 3 · 2021-09-07T14:40:36Z

brajesh answered Sep 7, '21 brajesh commented Sep 7, '21

Hi David,

Can you plz help me out that how to connect clover device with app using below mentioned sdk

pod 'Starscream', :git => 'https://github.com/clover/Starscream.git', :branch => 'queuePriority-3.0.0'

pod 'CloverConnector', :git => 'https://github.com/clover/remote-pay-ios.git', :tag => '4.0.0'

In updated sdk , we are unable to find below mentioned method to connect with device.

CloverGoDeviceConfiguration.Builder

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David Marginian ♦♦ commented · Sep 07, 2021 at 02:47 PM

https://github.com/clover/remote-pay-ios-go

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brajesh David Marginian ♦♦ commented · Sep 07, 2021 at 03:49 PM

Hi David,

thanks for your reply but we need higher version sdk mentioned above that support Xcode 12.

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Answer 4 · 2021-09-09T11:27:50Z

brajesh answered Sep 9, '21

Can you please provide the updated clover sdk link that is compatible to Xcode 12.2 or 12.5

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Answer 5 · 2021-10-19T12:59:13Z

brajesh answered Oct 19, '21 brajesh commented Oct 19, '21

hi

I am not able to refund full amount through clover go device.

Payment ID : 5B3Y4PRXPNNJ6

Order ID:DNJQ7R82EZBK6

your help would be appreciated.

2

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David Marginian ♦♦ commented · Oct 19, 2021 at 01:06 PM

From our logs, it appears you are trying to return 0 dollars to the card, that doesn't make sense.

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brajesh David Marginian ♦♦ commented · Oct 19, 2021 at 01:18 PM

for full payment we have to send only orderId and paymentId and fullRefund value to true in clover sdk api.

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