question

imenu360 avatar image
imenu360 asked sam Deactivated commented

Order deleting after we send to device

We are sending Clover device orders from our Online Ordering platform and on a rare occasion this happens............see link and play

https://drive.google.com/file/d/0B3Nw...

Any insight would be welcome

Orders
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sam avatar image sam commented ·

How are you creating the orders? Using REST? Can you share how we can try to reproduce this issue?

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Jeffrey Blattman avatar image Jeffrey Blattman ♦♦ commented ·

First thing would be to check if the order is actually deleted or if it's a problem w/ the Orders app. Can you look up the order online? Can you fetch it via the REST API?

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sam avatar image sam commented ·

It looks to have never been deleted.

It looks like the video was shot at 1:43:30. There were a couple calls to this order after that and paid for a few minutes after. Does this mean it showed up after a few minutes?

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